Privacy Policy

Your personal data and privacy are extremely important to Sociaago. This policy is not just a legal shield to make us compliant with regulations such as the General Data Protection Regulation (further: GDPR), or the General Data Protection Regulation.[1] No, this text writes our data story. It tells what personal data we process and how we handle and protect it with care.

With this policy, we want to inform you fully about our data policy. This will allow you to make a thoughtful and informed decision about whether to use our services. We assume that when you use our services, you agree with the way we process data and our policy.

Oh, and one more thing. We have done our best to keep this policy as concise and clear as possible. After all, we are convinced that commitments do not have to be boring.

1] Regulation of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data.

Who processes the data?

1. “us

Company name:SOCIAAGO SC
Company number:0758.403.804
Address:Chau. de Gand 1434
1082 Brussels
Phone number:+32 (0)2 464 26 11

The GDPR also designates us as a data controller. This means, in short, that we decide what data is collected, how and by what means it will be collected, but also why we are doing it.

2. Who will help us?

Processors, a telling GDPR term. Who helps us, under our responsibility, to process your personal data? Rest assured, all our processors have personally or in a general way agreed to the GDPR, and thus, our policy. Here is a brief overview.

Combell is under the bonnet of our website.

Company name:Combell nv
Company number:BE 0541.977.701
Address:Skaldenstraat 121
9042 Ghent
Phone number:0800-8-5678

In addition to all these processors, we use some plugins that sometimes also process data. Rest assured, as with our processors, we only use plugins that explicitly comply with the GDPR. A list: Google Analytics, Facebook Pixel.

What data do we actually collect?

1. The ‘categories of data’

A heavy GDPR term for what ‘types of data’ we need. A small overview:


Email address




Telephone number


Location data




2. Why do we collect this data?

We do not do this lightly. It’s so that by collecting your data, we can provide you with the best possible experience on our website. But what do you have to think about?

  • We make sure that the experience on our website is as safe as possible. Therefore, we use the data to monitor our website to ensure that everything is running smoothly. This is also how we try to avoid fraud and other bad intentions.
  • We also like to keep you informed about our products and services. That’s why we send you an email once in a while. Sometimes it’s a promotion, sometimes it’s just news. Some people know this as direct marketing, but don’t worry! The emails always contain a link to remove yourself from our database.
  • WEBSHOP: Of course we have to get your package to you! That is why we use the data collected at the checkout screen to track your order. That way we know who paid and we can tell the courier who is expecting a package. After that, the prepared invoice disappears into our bookkeeping which we have to keep in order to comply with various legal obligations. We keep the data provided so that we can help you with any problems concerning the shipment of the package, your purchase or simply to make it easier for you to place another order!
  • Google Analytics collects data for us so that we can gain insights into the public that visits our website. This is called statistical data collection. IP address, which pages were visited, geographical location of the visitor and the time of the visit are processed.
  • The Facebook Pixel collects data for us so that we can properly organise our marketing efforts. This allows us to show the right message to the right people on Facebook without ever knowing your account. It’s a punishment, isn’t it? The fewer parties processing data, the less chance of loss.

What can you do? What are your rights?

1. Right of inspection

Your data will of course remain yours. You can therefore ask us at any time to allow you to inspect the data we have collected from you and how, why and for how long we have processed it. All this in the broadest sense. You will know exactly how we assess your data and what happens to it. Send your request to and we will send you everything we have within 1 month after the request is made.

2. Right to rectification and erasure of personal data

You can always have your data corrected or deleted. This may be necessary, for example, if you move house or create a new e-mail address. WEBSHOP: Most data can be changed via the user profile. WEBSITE AND WEBSHOP: If you want to have your data removed or changed, please send your request to .

Unfortunately, some data cannot be deleted just like that. This concerns data that we have to keep on account of a legal obligation (e.g. bookkeeping) or on account of a contract (e.g. we still have to deliver your package).

Naturally, data that would have been processed in an unlawful manner will be deleted as soon as possible. Any other request will be met without unreasonable delay.

3. Right to restrict or object to data processing

If you have submitted a deletion request, if we have checked the accuracy of the data, if the data has been processed unlawfully or if the data is necessary for legal proceedings, you can request a restriction of the processing. Please send your request to and we will restrict the processing within one month.

Do you not want us to process your data? If so, please object at and we will stop processing your data as soon as possible (within 1 month after the request). Exceptions to this are again the data that we have to keep based on a legal obligation (e.g. bookkeeping) or on the basis of a contract (e.g. we still have to deliver your package).

4. Right to data portability

You have the right to obtain the data you have provided us with in a structured, common and machine-readable form. This allows you to transfer the data to another data controller.

5. Right to withdraw consent

Your consent can be withdrawn at any time. Naturally, this only affects the data we have obtained on the mere basis of your consent. The data that we obtain or have to maintain on the basis of a legal obligation (e.g. bookkeeping) or on the basis of an agreement (e.g. we still have to deliver your package) are therefore excluded from this.

6. Complaints

Complaints about how we process your data should be reported to the Belgian Commission for the Protection of Privacy ( .